Orders will be accepted beginning in early June and until after Rosh Hashanah
(subject to availability) Shipping is free through August 4, 2025.
Sign up to be notified when the honey sale opens.
Applications to become a Honey From The Heart distributor are always
welcomed.
Orders will be accepted until Rosh Hashanah (subject to availability). Shipping fees are added after 7 weeks prior to the holiday.
We guarantee delivery by Rosh Hashanah for all orders that were placed 14 days prior to the Holiday.
We guarantee delivery by Rosh Hashanah for all orders that are 14 days prior to Rosh Hashanah.
Honey From The Heart is sold through a network of participating organizations across the United States and each of these groups sets their own selling price. You can determine the price for an individual jar by adding a jar to your shopping cart, or you can contact your organization’s honey chairperson for pricing information.
Of course! Just click the ORDER NOW, create an account, and place your order. Choose Honey From The Heart from the drop down menu and start shopping!
There are a few common reasons why an address may be rejected during checkout:
1. Typographical Errors
A simple typo, such as an incorrect street number, misspelled city name, or missing apartment number, can prevent the system from accepting the address.
2. Address Validation Issues
Our website uses an address validation service to ensure deliveries are accurate and timely. If your address is flagged as invalid, it may be because it’s newly registered, incomplete, or located in an area primarily served by PO Boxes.
OPTIONS FOR HANDLING A REJECTED ADDRESS
Double-check the address:
Carefully review the address you entered for any spelling errors, missing details, or formatting issues.
Use these options to validate your address:
Free online tools like the Address Verification Tool can help confirm whether your address is valid. No sign-in or registration required.
You can also verify your address through the USPS Zip Code Lookup.
For additional assistance, contact USPS Address Management or your local post office.
If you entered an address on USPS Zip Code Lookup, and the USPS showed it exists, but our system rejected it, the address you entered is most likely missing some information that caused it to fail the Delivery Point Validation (DPV) test.
The DPV test determines if there is an actual mailbox (delivery point) that the mail carrier can deliver to, and the DPV code must equal Y to qualify for free shipping. You can find the DPV code on the USPS Zip Code Lookup by clicking the down arrow to the right of each displayed address.
To check if an address is compliant for free shipping, enter the address into the Address Verification Tool and review the results that are displayed. You won’t need to sign in or register to use this free tool. If the tool shows the address is verified and we rejected it, the issue is generally that the address is new construction. We update our data monthly, so there might be a slight lag.
*You have the option to proceed with a rejected address by agreeing to a $8.00 fee which covers our additional cost for First-Class mail. We DO NOT GUARANTEE on-time delivery to rejected addresses.
Some Senior Care Facilities, Security High-Rises and Office Complexes do not register their individual unit numbers with the U.S. Postal Service. This is because the mail carrier delivers all of their mail to a central location and the mail is distributed internally by their staff.
In these cases, if you include the unit number when you enter the address, our system will reject it. Try reentering the address without the unit number. If that’s accepted, we suggest you add the occupant’s unit number to the order in the space designated for Company Name or Care Of, to assist the facility’s staff with delivery.
After your order has been checked out, you can log in to retrieve it and make changes 7 weeks prior to the holiday. If it’s less than 7 weeks before the holiday, please contact support@orthoney.com to determine the status of your order. If your order has not been processed for shipment yet, we will update it for you.
Sign in to your account and place a new order. The system will remember every order you place, and you’ll have the option to merge all your recipients into a single order for easier management.
Once your order has been checked out, it is not possible to delete a jar. We recommend reassigning the jar to a new recipient at least 7 weeks prior to the holiday.
If you don’t want to reassign the jar or it’s less than 7 weeks before the holiday, please notify us at support@orthoney.com. If your order hasn’t already been processed for shipment, we will flag the jar so it won’t be shipped. However, please note that this is a donation, and there are no refunds.
You can modify your order 7 weeks prior to the holiday by logging into your account and clicking on your order. If it’s less than 7 weeks before the holiday, please contact support@orthoney.com to determine the status of your order. If it has not been processed for shipment yet, we will update it for you.
You can modify your order 7 weeks prior to the holiday by logging into your account and clicking on your order. You can change the recipient name or redirect the honey to someone else entirely.
Less than 7 weeks prior to the holiday, please contact support@orthoney.com for assistance. If your order hasn’t already been processed for shipment, we will change it for you. However, please note that this is a donation, and there are no refunds.
You can modify anything on your order 7 weeks prior to the holiday by logging into your account and clicking on your order. If it’s less than 7 weeks before the holiday, please contact support@orthoney.com to determine the status of your order. If your order has not been processed for shipment yet we will update it for you.
DELIVERY
Has my order been shipped?
After placing your order, you will receive a tracking number so you can track our package.
After placing your order, you will receive a tracking number so you can track your package.
To ensure delivery to the new address you will need to login to your account, and update your order with the new address. If it’s less than 7 weeks before the holiday, please contact support@orthoney.com to determine the status of your order. If your order has not been processed for shipment yet we will update it for you. If it’s too late for us to modify the order, you will need to place another order to ensure delivery (shipping charges will apply).
After placing your order, you will receive a tracking number so you can track our package. For any changes, you will need to contact the carrier.
After placing your order, you will receive a tracking number so you can track our package. For any changes, you will need to contact the carrier.
Smaller orders are shipped individually, so they may not arrive at exactly the same time. Larger orders to a single address are packaged together and shipped together.
Yes. After placing your order, you will receive a tracking number so you can track your package. For any changes, you will need to contact the carrier. Orders with several (usually 8 or more) jars, all going to the same address are shipped by UPS Ground.
After placing your order, you will receive a tracking number so you can track our package. For any changes, you will need to contact the carrier.
Honey received on or before Erev Rosh Hashanah is considered ON TIME. Honey From The Heart guarantees delivery by Erev Rosh Hashanah for orders that were placed 14 days prior to the Holiday on our website. If the package doesn’t arrive on time, we will send a free replacement to the same address, if we are notified of the missing shipment within 30 days of Rosh Hashanah.
On time delivery cannot be guaranteed for orders that were:
Visit our Shipping page for instructions on how to report a missing shipment.
After placing your order, you will receive a tracking number so you can track our package. If the honey hasn’t arrived Honey From The Heart will gladly send a replacement to the same address.
Visit our Shipping page for instructions on how to report a missing shipment.
Please refer to our On Time Delivery Guarantee FAQ for additional conditions.
Please visit our Shipping page for more information.